Privacy policy
PRIVACY POLICY
DTF Town
www.dtftown.com
Effective Date: March 7, 2025
Last Updated: March 7, 2025
Table of Contents
1. Introduction & Overview
2. Information We Collect
3. How We Use Your Information
4. Cookie Policy
5. Third-Party Services & Data Sharing
6. Aircall & Phone Communication
7. Marketing Communications
8. Data Security
9. Data Retention
10. Your Privacy Rights (CCPA & GDPR)
11. Children's Privacy
12. Changes to This Policy
13. Contact Us
1. Introduction & Overview
DTF Town ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. Th
Policy explains how we collect, use, disclose, and safeguard your information when you visit ou
www.dtftown.com (the "Site"), purchase our DTF transfer products, or communicate with us via phone, emai
channels.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the ter
Privacy Policy, please do not access the Site.2. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with
reasonably be linked, directly or indirectly, with a particular consumer or device.
Personal Information
When you register on the Site, place an order, subscribe to our newsletter, or contact us, we may collect:
Identifiers: Name, billing address, shipping address, email address, and phone number.
Payment Information: Credit card details and billing information (processed securely by our payment pro
Account Details: Username and password.
Automated Information
As you navigate through the Site, we may automatically collect:
Device Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages viewed, time spent on pages, links clicked, and referral URLs.
Location Data: General location data based on IP address.
3. How We Use Your Information
We use the collected information for the following business purposes:
Order Fulfillment: To process and deliver your orders, manage payments, and communicate regarding ord
Customer Service: To respond to your inquiries, troubleshoot issues, and provide support via email or pho
(Aircall).
Marketing: To send you promotional emails or SMS messages about new products, special offers, or comp
(only with your explicit consent).
Site Improvement: To analyze trends, administer the Site, and improve user experience.
Security: To detect and prevent fraud, unauthorized access, and other illegal activities.
4. Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site t
personalize content.
What are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a web
allow the website to recognize your device and remember your preferences.
Types of Cookies We Use
We use the following categories of cookies:
Essential Cookies: Necessary for the website to function. They enable core functionality such as security, n
management, and accessibility. You cannot opt-out of these.Functional Cookies: Allow the website to remember choices you make (such as your username, language,
to provide enhanced features.
Analytical/Performance Cookies: Help us understand how visitors interact with the Site by collecting and
information anonymously (e.g., Google Analytics).
Marketing/Advertising Cookies: Used to track visitors across websites to display ads that are relevant and
engaging (e.g., Facebook Pixel).
Specific Cookies Used
Cookie Name Provider Purpose Dura
session
_
_
id Shopify Allows Shopify to store information about your session. Session
_
shopify_
s Shopify Shopify analytics. 30 min
_
shopify_y Shopify Shopify analytics. 1 year
cart Shopify Stores information about the contents of your cart. 2 weeks
_ga Google Analytics Used to distinguish users. 2 years
_gid Google Analytics Used to distinguish users. 24 hours
_
fbp Facebook (Meta) Used by Facebook to deliver a series of advertisement products. 3 month
Managing Cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your comput
can set most browsers to prevent them from being placed. However, if you do this, you may have to manu
some preferences every time you visit a site and some services and functionalities may not work.
5. Third-Party Services & Data Sharing
We do not sell your personal information. We may share your information with trusted third parties to fac
operations:
E-commerce Platform: We use Shopify to power our online store.
Payment Processors: We use Stripe and other secure payment gateways to process transactions.
Communications: We use Aircall for telephony services to handle customer support calls.
Shipping Providers: We share delivery details with carriers such as UPS, FedEx, and USPS to fulfill orde
Analytics & Advertising: We use Google Analytics and Meta (Facebook) Pixel to analyze site traffic and
advertising campaigns.
6. Aircall & Phone Communication
We utilize Aircall, a cloud-based phone system, to manage customer communications. When you call us or wh
you:
Call Recording: Calls may be recorded for quality assurance, training purposes, and dispute resolution.
Data Storage: Call logs, voice recordings, and phone numbers are stored securely within the Aircall platfo
our customer relationship management systems.Usage: We use your phone number to contact you regarding your orders, support tickets, or urgent account
notifications.
By providing your phone number, you consent to receive calls from DTF Town related to your business with u
7. Marketing Communications
With your explicit consent, we may send you marketing communications via email or SMS.
Email Marketing: You can unsubscribe from our mailing list at any time by clicking the "Unsubscribe" lin
bottom of our emails.
SMS Marketing: If you opt-in to SMS marketing, we may send you text messages about your order or pro
offers. Message and data rates may apply. You can reply "STOP" to any message to opt-out.
Compliance: We adhere to the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).
Important: No mobile information will be shared with third parties/affiliates for marketing/promotional pur
other categories exclude text messaging originator opt-in data and consent; this information will not be shared
third parties.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against un
access, alteration, disclosure, or destruction. These measures include SSL encryption for data in transit and sec
storage. However, no method of transmission over the Internet is 100% secure.
9. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy
comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
10. Your Privacy Rights
California Residents (CCPA)
If you are a California resident, you have the right to:
Request access to the personal information we hold about you.
Request deletion of your personal information.
Opt-out of the sale of personal information (Note: We do not sell personal information).
Non-discrimination for exercising your CCPA rights.
European Users (GDPR)
If you are located in the EEA or UK, you have the right to:
Access your personal data.
Rectify inaccurate personal data.
Request erasure of your personal data ("Right to be forgotten").
Restrict or object to processing.Data portability.
To exercise these rights, please contact us at support@dtftown.com.
11. Children's Privacy
Our Site is not intended for individuals under the age of 13 (or 16 where applicable). We do not knowing
personal information from children. If you are a parent or guardian and believe your child has provided us wit
information, please contact us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated
date and the updated version will be effective as soon as it is accessible. We encourage you to review this Priv
frequently to be informed of how we are protecting your information.
13. Contact Us
If you have questions or comments about this policy, you may contact us via:
Email: support@dtftown.com
Fairfax Location: 3885 Pickett Rd, Fairfax, V A 22031
Orlando Location: 7616 Southland Blvd Ste 112, Orlando, FL 32809
Phone: (321) 387-0415