DTF Town Policy

1. Introduction and Data Controller Information As DTF Town, we place the highest level of importance on the privacy and security of your personal data. This Privacy Policy explains how the data collected when you visit our website, use our services, or contact us is processed, stored, and protected. 1.1. Company Infor

1. Introduction and Data Controller Information

As DTF Town, we place the highest level of importance on the privacy and security of your personal data. This Privacy Policy explains how the data collected when you visit our website, use our services, or contact us is processed, stored, and protected.

1.1. Company Information (Data Controller)

The company responsible for the personal data collected through this website is:

Legal Name: DTF Town LLC
Contact Email: info@dtftown.com

1.2. Purpose of This Policy

The primary purpose of this policy is to transparently inform our customers about the legal grounds on which their personal data is collected, to define the scope and limits of data usage, and to guide users on how they may exercise their privacy rights.
DTF Town processes personal data solely to provide better services and to fulfill its legal obligations.

1.3. Scope

This Privacy Policy applies to:

  • All users who visit the dtftown.com domain and its subdomains,

  • Customers who place orders or request quotations through our system,

  • Individuals who subscribe to our newsletter or create a user account.

By continuing to use our website, you are deemed to have read and accepted the terms set forth in this policy.

2. What Data Do We Collect? (Data Categories)

DTF Town collects the following categories of data in order to improve service quality and to process orders smoothly:

2.1. Identity Information

If you register for our services or make a purchase, basic identity data such as your first name, last name, and (if applicable) company name may be processed.

2.2. Contact Information

To manage orders and communicate with you, we collect and store your email address, phone number, shipping (delivery) address, and billing address.

2.3. Payment Information

Your payment security is our priority. Credit card or debit card details are not stored by DTF Town. All payment transactions are carried out in encrypted form through secure payment gateways and intermediaries that comply with the highest security standards (PCI-DSS compliant).

2.4. Technical Data and Cookies

When you visit our website, certain technical data is automatically collected to optimize user experience, including:

  • IP address, browser type, and browser version,

  • Device information and operating system,

  • Approximate geographic location (city-level),

  • Time spent on the website and pages visited,

  • Preference data collected through cookies.

2.5. Custom Production Data (DTF-Specific Content)

As part of our DTF printing services, we collect all visual files you upload to the system for production purposes, including designs, logos, photographs, graphics, and other files. These data are processed solely for the purpose of fulfilling the requested printing service.

3. Why and How Do We Use Your Data? (Purposes of Processing)

DTF Town uses the personal data and files it collects only for the limited purposes outlined below and in compliance with applicable laws:

3.1. Order and Production Management

The primary purpose of data processing is to fulfill the services you purchase. This includes:

  • Incorporating uploaded designs into DTF printing processes,

  • Managing shipping and delivery processes to ensure products are delivered to the correct address,

  • Providing order status updates (confirmation, shipment, etc.).

3.2. Customer Service and Support

Your contact information and order history may be used to:

  • Respond to inquiries, provide technical support, and resolve complaints,

  • Manage return or exchange processes,

  • Measure service quality and evaluate customer feedback.

3.3. Marketing and Communication (Optional)

Only with your explicit consent:

  • You may receive emails or SMS notifications regarding DTF Town promotions, discounts, new products, or campaigns,

  • Your data may be used to share newsletters and personalized offers.
    You may opt out of such communications at any time.

3.4. Legal Obligations and Security

In accordance with the laws of the United States (and the states in which we operate):

  • Issuing invoices and maintaining accounting records in compliance with tax regulations,

  • Responding to lawful data requests from authorized public authorities,

  • Ensuring website security and preventing fraud or unauthorized access.

4. Confidentiality and Intellectual Property of Design and Visual Files

DTF Town places great importance on the confidentiality and protection of the creative works and commercial designs entrusted to us.

4.1. Copyright and Legal Responsibility (Important Notice)

Ownership: All intellectual property and copyright rights of the designs, logos, and visuals uploaded to the system belong entirely to the customer. DTF Town makes no ownership claims over these materials.

Disclaimer: The customer bears full responsibility for ensuring that uploaded visuals comply with copyright laws, licensing requirements, and applicable regulations.

Third-Party Rights: If the uploaded content includes copyrighted material, licensed brands, or designs owned by third parties, it is assumed that all necessary permissions have been obtained. DTF Town shall not be held liable for any copyright infringement, legal action, or compensation claims arising from such content. DTF Town acts solely as a service provider (printing facility) and has no obligation to verify copyright ownership or licensing.

4.2. Limitation of Use

Uploaded designs are used exclusively for:

  • Performing the requested printing service,

  • Completing quality control processes.

Without your explicit written consent, your designs will never be used for advertising, social media sharing, portfolio displays, or any other commercial purposes, nor sold or transferred to third parties.

4.3. Data Retention and Deletion

After completion of the production process:

  • Retention Purpose: Files may be temporarily retained to address potential printing errors or to facilitate quick reorders by the customer.

  • Deletion Period: All uploaded visual files are permanently deleted from our servers 30 days after order completion and delivery. If you wish to place a new order using the same design after this period, you will be required to upload the file again.

5. Sharing of Data with Third Parties

DTF Town does not sell personal data to third parties. Data is shared only with the following partners as necessary to provide our services:

  • Shipping and Logistics Providers: To deliver orders, your name, address, and phone number may be shared with shipping companies (e.g., USPS, FedEx, UPS).

  • Payment Providers: Payment data is securely transmitted through licensed payment gateways (e.g., Stripe, Shopify Payments).

  • Service Providers: Website infrastructure platforms (e.g., Shopify) and secure hosting providers.

  • Legal Obligations: Data may be disclosed to public authorities in response to court orders or legally binding requests.

6. Cookies and Tracking Technologies

Cookies are used on our website to enhance user experience and analyze traffic:

  • Essential Cookies: Required for core website functionality (shopping cart, user login).

  • Performance and Analytics Cookies: Help us understand visitor numbers and website usage (e.g., Google Analytics).

  • Advertising and Targeting Cookies: Used to display relevant advertisements and measure marketing effectiveness (e.g., Facebook Pixel).

Your Control: You may refuse or delete cookies through your browser settings. However, doing so may affect the functionality of certain website features.

7. Data Subject Rights

As a data subject, you have the following rights regarding your personal data:

  • Right of Access: To learn which data is held about you,

  • Right to Rectification: To request correction of inaccurate or incomplete data,

  • Right to Erasure (Right to Be Forgotten): To request deletion of data not subject to legal retention obligations,

  • Right to Data Portability: To request transfer of your data in a structured format,

  • Right to Withdraw Consent: To withdraw consent for marketing communications at any time.

8. Data Security

DTF Town prioritizes data security and implements the following measures:

  • Encryption: All data traffic on our website is encrypted using SSL (Secure Sockets Layer) technology,

  • Access Control: Only authorized personnel may access personal data and uploaded designs, strictly on a need-to-know basis,

  • Digital Security: Servers are regularly monitored, scanned for vulnerabilities, and protected by up-to-date firewalls.

9. Contact Information

For any questions, requests, or data deletion inquiries related to this Privacy Policy, you may contact us at:

Email: info@dtftown.com